Our Promise to You

• We promise to greet you courteously and serve your needs at each of our local offices.
• We promise to be here, 24 hours a day, 365 days a year to answer your questions and serve you.
• We promise to bill you correctly or we will refund 5 percent of the error, up to $25.
• We will connect your electric service on the day we promise you or we will waive the connect fee.
• We promise that if you have a question, we will get back to you with an answer, usually within 48 hours, but as soon as possible.
• If we schedule an appointment to meet you, we promise to be on time for the appointment.
• We promise to drive courteously on the highway and assist during accidents and other emergencies that may occur in our service area.
• We promise that if we inadvertently cause damage to your property, we will repair it at our expense.
• We promise to be on the job working to restore power quickly as possible if there is an outage, day or night, regardless of the weather.
• If any problem arises about the cooperative's operation, we promise you can speak to anyone within the organization to get it resolved, including the chief executive officer.